Privacy Policies

Last Updated: July 14, 2026

At Rache Mercado Web Design, your privacy is important. This Privacy Policy explains what information is collected when you visit this website, how it is used, and the choices you have regarding your personal information.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with this website, we may collect the following information:

Information You Provide

This may include:

  • Your name
  • Email address
  • Company or business name
  • Phone number (if provided)
  • Website URL
  • Project details
  • Messages you send through contact forms
  • Any other information you voluntarily provide

Information Collected Automatically

Like most websites, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referral sources
  • General location based on IP address

This information helps improve the performance and user experience of the website.

2. How Your Information Is Used

Your information may be used to:

  • Respond to inquiries
  • Provide project estimates
  • Communicate about your project
  • Deliver web design services
  • Improve the website
  • Send project-related updates
  • Process invoices and payments
  • Prevent spam or fraudulent activity
  • Comply with legal obligations

Your information will never be sold to third parties.

3. Payments

Payments may be processed through trusted third-party providers such as Wise.

Payment providers process your payment information according to their own privacy policies.

This website does not store your full payment card details or banking credentials.

4. Cookies

This website may use cookies to:

  • Improve website performance
  • Remember user preferences
  • Analyze website traffic
  • Measure marketing performance

You can disable cookies through your browser settings, although some parts of the website may not function properly.

5. Analytics

This website may use analytics services, such as Google Analytics, to better understand how visitors use the website.

Analytics tools may collect anonymous information including:

  • Pages viewed
  • Device information
  • Browser information
  • Approximate geographic location
  • Session duration

This information is used only to improve the website and services.

6. Contact Forms

When you submit a contact form, your information is used solely to respond to your inquiry and discuss potential services.

Your submission may also be stored securely for project management and communication purposes.

7. Email Communication

If you contact us, we may use your email address to:

  • Respond to your questions
  • Provide project updates
  • Send invoices
  • Deliver requested information

You will not receive marketing emails unless you have chosen to subscribe.

8. Third-Party Services

This website may integrate with trusted third-party services, including but not limited to:

  • Webflow
  • Wise
  • Google Analytics
  • Google Fonts
  • Calendly
  • Vimeo
  • YouTube
  • Google Maps

These services have their own privacy policies, and we encourage you to review them.

9. Data Security

Reasonable administrative and technical measures are used to protect your information.

However, no method of transmitting information over the internet or storing electronic data is completely secure. While reasonable efforts are made to safeguard your information, absolute security cannot be guaranteed.

10. Data Retention

Personal information is retained only for as long as necessary to:

  • Provide requested services
  • Complete projects
  • Meet legal or accounting obligations
  • Resolve disputes
  • Enforce agreements

When information is no longer needed, it may be securely deleted.

11. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Withdraw consent where applicable
  • Request a copy of your information
  • Object to certain processing activities

To exercise these rights, please contact us using the information below.

12. Children's Privacy

This website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that such information has been collected, it will be deleted as soon as reasonably possible.

13. International Visitors

If you access this website from outside the Philippines, you understand that your information may be processed and stored in countries where our service providers operate.

14. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time.

The latest version will always be available on this page with the updated revision date.

Continued use of this website after changes become effective constitutes acceptance of the revised Privacy Policy.

15. Contact

If you have any questions regarding this Privacy Policy or how your information is handled, you may contact:

Rache Mercado
Email: [resultsmultiplied@gmail.com]
Website: https://resultsmultiplied.webflow.io

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1. PROJECT SCOPE

The Designer will provide the website services listed in the Client’s selected package, proposal, invoice, or written project scope.

The project may include:

  • Website strategy and planning
  • Sitemap or page planning
  • Web design
  • Webflow development
  • Mobile and tablet responsiveness
  • Basic website animations
  • Contact form setup
  • Basic on-page SEO settings
  • Domain connection
  • Website launch
  • Client handoff or managed hosting
  • Post-launch support, when included

Only the pages, features, integrations, and deliverables specifically stated in the agreed scope are included.

Anything not listed in the approved scope is considered an additional request and may require an additional fee and timeline.

2. PROJECT PROCESS

The project will generally follow these stages:

Stage 1: Discovery

The Client completes the required questionnaire and provides the necessary information, content, branding, logins, and references.

Stage 2: Strategy

The Designer plans the website structure, page flow, user experience, and visual direction.

Stage 3: Design and Build

The Designer creates and develops the website based on the approved project direction.

Stage 4: Review and Revisions

The Client reviews the website and submits revision requests according to the revision terms in this Agreement.

Stage 5: Final Approval

The Client approves the completed website and settles any remaining balance.

Stage 6: Launch or Handoff

The website is connected to the Client’s domain, published, transferred, or placed under a managed hosting arrangement.

3. CLIENT RESPONSIBILITIES

The Client agrees to provide all required materials accurately and on time, including:

  • Business information
  • Website copy or written content
  • Logo and brand assets
  • Images, videos, and graphics
  • Product or service information
  • Contact information
  • Legal policies required for the Client’s business
  • Domain and hosting access
  • Social media links
  • Required third-party account access
  • Feedback and approvals

The Client is responsible for ensuring that all information submitted to the Designer is complete, accurate, lawful, and authorized for use.

The Designer is not responsible for delays caused by missing content, incomplete instructions, delayed feedback, unavailable access, or changing decisions from the Client.

4. CONTENT AND COPY

Unless copywriting is specifically included in the selected package, the Client is responsible for providing final website text.

The Designer may:

  • Organize the Client’s content
  • Make minor grammar corrections
  • Shorten text for layout purposes
  • Suggest headings or calls to action
  • Use temporary placeholder content during development

Full copywriting, content strategy, product descriptions, blog writing, or extensive rewriting may require an additional fee.

The Client must review and approve all website content before launch. Once approved, the Client accepts responsibility for its accuracy.

5. CLIENT-PROVIDED MATERIALS

The Client confirms that they own, license, or have permission to use all materials they provide, including:

  • Logos
  • Images
  • Videos
  • Fonts
  • Music
  • Written content
  • Product photographs
  • Testimonials
  • Brand names
  • Trademarks
  • Customer information

The Client is responsible for claims involving materials they supplied without proper authorization.

The Designer may refuse to publish content that appears illegal, misleading, discriminatory, infringing, fraudulent, or harmful.

6. PAYMENT TERMS

The total project price is:

Project Fee: [Currency and Amount]

The payment schedule will be:

  • 50% initial payment before work begins
  • 50% final payment before launch, transfer, or release of the completed website

A different payment schedule may be used if stated in the Client’s proposal or invoice.

For larger projects, milestone payments may be required, such as:

  • 40% before work begins
  • 30% after design approval
  • 30% before launch or handoff

The initial payment reserves the Designer’s availability and allows the project to begin.

No work will begin until the required initial payment has been received and confirmed.

7. WISE PAYMENT PROCESS

Payments will normally be collected through Wise.

The Designer will send the Client one of the following:

  • A Wise payment request or payment link
  • An invoice containing the Designer’s Wise account details
  • Local receiving details for the agreed currency

The Client must:

  1. Open the Wise payment request or use the payment details provided.
  2. Enter the exact amount and currency stated on the invoice.
  3. Include the invoice number or project name as the payment reference.
  4. Complete the payment before the stated due date.
  5. Send proof of payment when requested.

Payment is considered complete only when the funds have successfully reached the Designer’s account.

The Client is responsible for:

  • Their bank’s sending fees
  • Wire or SWIFT charges
  • Card processing charges
  • Currency conversion costs
  • Any intermediary bank deductions

The Designer must receive the full amount stated on the invoice. If payment fees reduce the received amount, the remaining balance must be paid by the Client.

Wise fees and payment availability may vary depending on the Client’s location, currency, payment method, and account eligibility.

8. LATE PAYMENTS

Invoices must be paid by the due date stated on the invoice.

If payment is late, the Designer may:

  • Pause all project work
  • Delay the launch date
  • Withhold website transfer
  • Withhold editable files or account access
  • Temporarily disable managed services
  • Reschedule the project based on current availability

A paused project will not automatically retain its original completion date.

For overdue invoices, the Designer may charge a late fee of:

[Example: 5% of the overdue amount after seven calendar days]

This late fee should only be applied where permitted by applicable law.

The completed website will not be launched, transferred, or released until all outstanding invoices are fully paid.

9. PRICING AND ADDITIONAL REQUESTS

The agreed project price only covers the approved scope.

Additional charges may apply when the Client requests:

  • Additional pages
  • Additional website sections
  • New functionality
  • Major design changes
  • Additional revision rounds
  • Copywriting
  • Custom code
  • E-commerce functionality
  • Membership functionality
  • Booking systems
  • Payment gateway setup
  • Advanced animations
  • Additional integrations
  • Extra meetings
  • Rush delivery
  • Content uploads beyond the included amount
  • Work requested after final approval
  • Work caused by changes to previously approved material

The Designer will inform the Client of any additional fee before beginning out-of-scope work.

Approval through email, direct message, project platform, or payment of an additional invoice will be treated as authorization to proceed.

10. REVISIONS

The project includes:

[Insert number] revision rounds

A revision round means one organized list of requested changes submitted at the same time.

The Client must review the relevant pages carefully and submit all feedback for that round in one consolidated message or document.

Included revisions may cover:

  • Text corrections
  • Image replacements
  • Minor spacing adjustments
  • Minor color adjustments
  • Minor font adjustments
  • Small layout refinements
  • Reasonable edits to existing sections

Revisions do not include:

  • A complete redesign
  • A new creative direction
  • Rebuilding approved pages
  • Adding new pages
  • Adding new features
  • Changing the original business offer
  • Replacing most of the approved content
  • Reversing previously approved decisions
  • Requests outside the original project scope

Major changes will be quoted separately.

Unused revision rounds cannot be exchanged for cash, additional pages, maintenance, or unrelated services.

11. REVISION DEADLINES

The Client must submit feedback within five business days after receiving a review request unless another period is agreed upon.

If the Client does not respond within that period:

  • The project timeline may be extended.
  • The project may be moved behind other scheduled projects.
  • The submitted work may be considered approved for the next project stage.
  • A restart or rescheduling fee may apply after a prolonged delay.

Feedback should come from one authorized decision-maker.

The Designer is not responsible for conflicting instructions from multiple members of the Client’s team.

12. APPROVALS

The Client’s written approval of a design, page, feature, or project stage authorizes the Designer to move forward.

After approval, requests to change that stage may:

  • Affect the project timeline
  • Count as an additional revision
  • Require an additional fee

Written approval may be given through email, a project management platform, electronic signature, or an agreed messaging channel.

Silence alone will not be treated as final approval unless the Designer has provided a clear review deadline and the Client remains unresponsive after follow-up.

13. PROJECT TIMELINE

The estimated project timeline is:

[Number] weeks from receipt of complete requirements and initial payment

The timeline is an estimate and may change due to:

  • Delayed content
  • Delayed feedback
  • Scope changes
  • Additional revisions
  • Third-party platform issues
  • Technical limitations
  • Client availability
  • Illness or emergency
  • Events beyond either party’s reasonable control

The Designer is not responsible for delays caused by Webflow, domain registrars, hosting providers, external applications, payment providers, internet outages, or third-party services.

14. CLIENT DELAYS AND PROJECT INACTIVITY

If the Client becomes unresponsive or fails to provide requirements for more than 14 calendar days, the Designer may pause the project.

If the Client is inactive for more than 30 calendar days, the project may be considered abandoned or closed.

To restart an inactive project, the Client may be required to:

  • Pay all outstanding balances
  • Pay a restart fee
  • Accept a new project schedule
  • Pay for additional work caused by outdated content, software changes, or new requirements

Payments already made will not automatically be refunded because of Client inactivity.

15. HOSTING OPTIONS

The Client must select one of the following hosting arrangements before launch.

Option A: Client-Owned Hosting and Direct Handoff

Under this option:

  • The Client creates or owns the necessary Webflow account.
  • The website is transferred to the Client’s account or Workspace.
  • The Client pays Webflow directly for the website’s Site plan.
  • The Client owns and manages the domain.
  • The Client becomes responsible for all future hosting renewals, domain renewals, billing, account security, and platform charges.
  • The Designer may remain as an invited collaborator only when agreed upon.

The website will only be transferred after:

  • The project is fully paid
  • Final approval has been received
  • The Client has created the required account
  • The Client has supplied the correct transfer email address
  • The Client has accepted the transfer
  • Any required hosting plan has been activated

Once the transfer is completed, the Client has control of the website account.

Future edits, maintenance, troubleshooting, or training are not automatically included unless stated in the selected package.

Option B: Designer-Managed Hosting

Under this option:

  • The website remains in the Designer’s Webflow Workspace.
  • The Client pays the Designer an agreed hosting and management fee.
  • The Designer pays the applicable Webflow charges.
  • The Client remains the owner of their business content and final website design after full project payment.
  • The Designer maintains administrative control of the Webflow project while the managed arrangement remains active.

The managed fee may include:

  • Webflow hosting costs
  • Basic account administration
  • Publishing assistance
  • Limited minor updates
  • Technical monitoring
  • Support specified in the selected maintenance plan

The exact inclusions must be listed in the Client’s hosting or maintenance plan.

The Client must pay managed hosting fees before each billing period.

If the Client fails to pay, the Designer may:

  • Suspend maintenance
  • Stop publishing updates
  • Remove paid features
  • Place the website on a limited plan
  • Temporarily unpublish the website
  • Transfer the website after outstanding balances are settled

The Designer will provide reasonable notice before intentionally suspending a live website, except in urgent circumstances involving fraud, security risks, legal violations, or platform enforcement.

Option C: Third-Party Hosting or Export

When technically possible, the Client may request that the website be exported and hosted with a third-party provider such as Namecheap.

The Client understands that:

  • Some Webflow functions may not work after export.
  • Webflow CMS features may not be included in exported code.
  • Webflow forms may require a replacement service.
  • E-commerce, memberships, search, editor functions, and other platform features may not transfer.
  • The Client may need separate hosting, form, database, security, and content-management services.
  • Future edits may require coding or a different development workflow.
  • Third-party hosting support is not included unless expressly stated.

The Designer will inform the Client when the requested hosting arrangement is not technically suitable for the website.

Third-party setup, migration, troubleshooting, and configuration may require an additional fee.

16. DOMAIN NAME

The Client should purchase and own their domain whenever possible.

The Client is responsible for:

  • Selecting the domain
  • Checking its spelling
  • Paying registration fees
  • Renewing it on time
  • Keeping account and recovery information secure
  • Maintaining updated payment information
  • Complying with the registrar’s terms

The Designer may assist in connecting the domain but does not become responsible for the Client’s domain ownership or renewal.

If the Designer purchases a domain on behalf of the Client, the Client must reimburse the full cost in advance. Ownership and transfer details must be documented separately.

The Designer is not responsible for domain loss caused by expired billing details, missed renewals, registrar policies, unauthorized access, or the Client’s failure to maintain the account.

17. THIRD-PARTY COSTS

The project fee does not include external charges unless specifically stated.

Possible third-party costs include:

  • Webflow plans
  • Domain registration
  • Premium templates
  • Premium fonts
  • Stock images
  • Videos
  • Plugins
  • Applications
  • Form services
  • Email marketing platforms
  • Booking software
  • Payment gateways
  • Analytics tools
  • Automation tools
  • Database services
  • Custom integrations
  • Shipping applications
  • Subscription services

The Client must approve and pay these expenses.

The Designer is not responsible for future price changes, subscription changes, policy changes, service interruptions, or discontinued features from third-party providers.

18. WEBSITE HANDOFF

A handoff may include:

  • Transfer of the Webflow project
  • Connection of the Client’s hosting payment
  • Domain connection
  • Basic website-use instructions
  • Account access information belonging to the Client
  • A recorded walkthrough, when included
  • A list of relevant third-party services

The Client must create and maintain their own secure passwords.

Passwords should be shared through a secure method and changed after handoff when appropriate.

The Designer is not responsible for unauthorized changes, deleted content, broken layouts, account compromises, or website errors caused after the Client or another provider changes the website.

Any repair work requested after handoff may be charged separately.

19. OWNERSHIP AND INTELLECTUAL PROPERTY

Until the full project balance has been paid, all website designs, layouts, development work, concepts, and deliverables created by the Designer remain the property of the Designer.

After full payment, the Client receives ownership of the final, approved website design and deliverables specifically created for the project, subject to the following exclusions.

The Designer retains ownership of:

  • Preliminary concepts
  • Rejected designs
  • Unused drafts
  • Internal processes
  • Design systems used across multiple projects
  • Reusable code
  • Reusable components
  • Frameworks
  • Templates
  • Methods
  • General skills and knowledge
  • Licensed third-party materials

Third-party materials remain subject to their original licenses.

The Client may not resell, redistribute, sublicense, or present rejected concepts or unpaid work as their own.

20. DESIGNER PORTFOLIO RIGHTS

Unless the Client requests confidentiality in writing before the project begins, the Designer may display the completed work for professional and promotional purposes.

This may include:

  • The Designer’s portfolio
  • Social media
  • Case studies
  • Proposals
  • Award submissions
  • Educational content
  • Behind-the-scenes content
  • Marketing materials

The Designer may identify the Client’s business and describe the general services provided.

Confidential information, customer data, passwords, private analytics, and unreleased business information will not be publicly shared without permission.

If the Client requires a non-disclosure agreement or permanent portfolio restriction, this must be agreed upon before the project begins and may affect the project price.

21. DESIGN CREDIT

The Designer may place a small website credit such as:

“Website by Rache Mercado”

This credit may appear in the footer unless the Client requests its removal before signing or purchasing the service.

Removal of the credit will not affect the Client’s ownership of the completed website.

22. MAINTENANCE AND POST-LAUNCH SUPPORT

The project includes [number] days of post-launch support beginning on the official launch date.

Included post-launch support is limited to correcting errors directly caused by the Designer’s original work.

It does not include:

  • New pages
  • New sections
  • New features
  • Content updates
  • Redesigns
  • Changes made by the Client
  • Changes made by another developer
  • Third-party platform problems
  • Domain renewal issues
  • Hosting payment issues
  • New browser or software incompatibilities
  • Security incidents caused by compromised Client accounts
  • Training beyond the included session
  • Marketing, SEO, advertising, or traffic generation

Ongoing support requires a separate maintenance agreement or paid request.

23. MAINTENANCE PLAN

When the Client purchases an ongoing maintenance plan, the specific inclusions, monthly limits, response time, and fee will be listed separately.

Maintenance time does not roll over unless stated otherwise.

Unused monthly requests cannot be exchanged for cash or transferred to another project.

Requests exceeding the plan’s limits may be charged separately.

Maintenance plans may be cancelled by either party by providing 30 days’ written notice, unless a different commitment period has been agreed upon.

Hosting, domain, and third-party subscription fees already paid or committed may remain non-refundable.

24. WEBSITE PERFORMANCE AND RESULTS

The Designer will use reasonable professional care when creating the website.

However, the Designer does not guarantee:

  • A specific number of sales
  • A specific conversion rate
  • Search-engine rankings
  • Website traffic
  • Business growth
  • Customer inquiries
  • Advertising performance
  • Platform approval
  • Uninterrupted website availability
  • Compatibility with every future device or browser
  • Permanent availability of third-party services

Website performance depends on many factors outside the Designer’s control, including the Client’s offer, pricing, reputation, content, traffic, marketing, operations, audience, competition, and customer service.

25. SEO

Basic SEO setup may include:

  • Page titles
  • Meta descriptions
  • Image alt text
  • Heading structure
  • Basic indexing settings
  • Social sharing images
  • Sitemap submission assistance

Basic SEO setup does not include ongoing SEO services, keyword campaigns, backlink building, content marketing, technical audits, ranking guarantees, or search-engine penalty recovery unless separately agreed upon.

Search engines independently determine rankings and indexing.

26. ACCESSIBILITY AND LEGAL COMPLIANCE

The Designer may follow general web design and accessibility practices but does not guarantee compliance with every law, regulation, or industry standard unless a formal compliance service is included.

The Client is responsible for obtaining appropriate professional advice regarding:

  • Privacy policies
  • Cookie notices
  • Terms and conditions
  • Refund policies
  • Accessibility requirements
  • Data-protection requirements
  • Industry regulations
  • Product claims
  • Health claims
  • Financial disclosures
  • Consumer protection requirements
  • Tax obligations

The Designer is not acting as the Client’s lawyer, accountant, compliance officer, or data-protection officer.

Templates or sample legal wording supplied by the Designer are for general informational purposes and must be reviewed by the Client’s qualified legal adviser.

27. PRIVACY AND CLIENT DATA

The Designer will take reasonable care when handling Client information and account access.

The Client should only provide access that is necessary for the project.

The Designer will not intentionally sell the Client’s confidential information or use it for unrelated purposes.

The Client remains responsible for:

  • Customer consent
  • Data-collection notices
  • Privacy policies
  • Marketing permissions
  • Cookie compliance
  • Storage of customer information
  • Security requirements applicable to their business

The Designer may remove stored Client credentials after the project is completed.

28. SECURITY

The Client must use strong passwords and enable two-factor authentication where available.

The Designer is not responsible for losses caused by:

  • Weak or reused passwords
  • Phishing
  • Unauthorized account sharing
  • Compromised email accounts
  • Malware
  • Client-installed code
  • Third-party integrations
  • Platform-wide breaches
  • Actions taken by Client employees or contractors

Security investigations, restoration, and emergency repair are not included unless separately agreed upon.

29. CANCELLATION BY THE CLIENT

The Client may cancel the project by providing written notice.

If the Client cancels:

  • The initial payment remains non-refundable once work has begun.
  • The Client must pay for all completed work and approved expenses.
  • The Designer may invoice work completed beyond the payments already received.
  • Unpaid work will not be released.
  • The Client may not use unfinished, rejected, or unpaid designs.
  • Third-party purchases and committed costs remain payable.

When the amount of work completed is greater than the amount paid, the Client must settle the difference before receiving any eligible deliverables.

30. CANCELLATION BY THE DESIGNER

The Designer may pause or terminate the project when:

  • The Client fails to pay
  • The Client repeatedly fails to respond
  • The Client provides unlawful or infringing content
  • The Client behaves abusively or threateningly
  • The Client repeatedly ignores the agreed scope
  • The Client requests unethical or deceptive work
  • Continuing the project creates a legal, technical, or safety risk
  • The working relationship has become unreasonably difficult

The Client will be responsible for payment for work completed up to the termination date.

When appropriate, the Designer will provide any fully paid, usable work completed before termination.

31. REFUNDS

Because website services involve reserved time and custom work, payments are generally non-refundable once the relevant work has begun.

A refund will not normally be issued because:

  • The Client changes their mind
  • The Client changes business direction
  • The Client experiences financial difficulties
  • The Client fails to provide content
  • The Client becomes unresponsive
  • The Client no longer needs the website
  • The Client prefers a different style after approving the direction
  • The Client expected results that were not guaranteed

If the Designer cancels before performing any work, the unused portion of the payment may be refunded.

Any refund approved by the Designer will be limited to the portion of services not yet performed, less non-refundable expenses and payment-processing charges.

32. PROJECT FILE RETENTION

The Designer may retain project files for up to 90 days after completion, cancellation, or handoff.

After that period, the Designer may permanently delete:

  • Backups
  • Drafts
  • Uploaded content
  • Exported files
  • Temporary assets
  • Client credentials
  • Unused concepts

The Client is responsible for maintaining their own backups after handoff.

The Designer does not guarantee permanent storage of project materials.

33. COMMUNICATION

The main communication channel will be:

[Email / WhatsApp / Slack / Other]

Project instructions, approvals, revision requests, and major decisions should be provided in writing.

Calls may be used for discussion, but important decisions should be confirmed in writing.

The Designer’s normal working hours are:

[Working days and hours, including timezone]

Messages received outside working hours will be addressed during the next available working period.

The Client understands that immediate responses are not guaranteed unless an emergency-support service has been purchased.

34. MEETINGS

The project includes:

[Number] meetings of up to [number] minutes each

Additional calls may be charged separately.

The Client should provide reasonable notice when rescheduling.

A meeting may be considered used when the Client:

  • Fails to attend
  • Cancels with insufficient notice
  • Arrives significantly late
  • Is unavailable at the agreed time

The Designer may choose to reschedule without charge in reasonable or emergency circumstances.

35. CONFIDENTIALITY

Both parties agree not to disclose confidential business information received during the project, except:

  • When required to complete the project
  • When authorized by the other party
  • When required by law
  • When the information is already publicly available
  • When independently developed without using the confidential information

Confidential information does not include general design skills, methods, publicly available information, or knowledge gained independently.

36. INDEPENDENT CONTRACTOR RELATIONSHIP

The Designer is an independent service provider and not an employee, partner, representative, or agent of the Client.

The Designer controls how and when the work is performed, subject to the agreed scope and deadlines.

Neither party may create obligations on behalf of the other without written authorization.

37. LIMITATION OF LIABILITY

To the extent permitted by law, the Designer will not be liable for indirect, incidental, special, punitive, or consequential losses, including:

  • Lost revenue
  • Lost profits
  • Lost opportunities
  • Lost data
  • Business interruption
  • Reputation damage
  • Customer claims
  • Third-party platform failure

The Designer’s total liability relating to the project will not exceed the amount the Client actually paid to the Designer for the specific services giving rise to the claim.

This limitation does not apply where liability cannot legally be limited.

38. INDEMNITY

The Client agrees to be responsible for third-party claims arising from:

  • Client-provided content
  • Copyright or trademark infringement involving Client materials
  • Illegal or misleading business claims
  • Products or services sold by the Client
  • The Client’s collection or use of personal data
  • The Client’s failure to follow applicable laws
  • Unauthorized changes made after handoff

This clause applies only to the extent permitted by applicable law.

39. FORCE MAJEURE

Neither party will be considered in breach for delays caused by circumstances beyond reasonable control, including:

  • Natural disasters
  • Severe weather
  • War
  • Civil unrest
  • Government action
  • Widespread internet outages
  • Power failures
  • Platform outages
  • Cyberattacks
  • Epidemics
  • Serious illness
  • Emergencies

The affected party should notify the other party as soon as reasonably possible.

The project timeline will be adjusted accordingly.

40. DISPUTE RESOLUTION

Both parties agree to first attempt to resolve concerns through good-faith written communication.

Before filing a formal legal claim, the parties may agree to mediation or another reasonable dispute-resolution process.

The governing law and legal venue will be:

[Insert agreed country, state, province, or city after legal review]

For international clients, both parties should specifically agree in writing on the governing law, payment currency, and dispute process before the project begins.

41. CHANGES TO THIS AGREEMENT

Any major change to this Agreement must be confirmed in writing by both parties.

Project scope changes may be documented through:

  • A revised proposal
  • A change-order document
  • An additional invoice
  • Written email approval
  • A signed project addendum

Messages approving additional work may form part of this Agreement.

42. ENTIRE AGREEMENT

This Agreement, together with the approved proposal, scope, invoice, and written addenda, represents the complete agreement between the Designer and Client regarding the project.

It replaces earlier informal discussions or promises concerning the same work.

If any clause is found unenforceable, the remaining clauses will continue to apply.

Failure to enforce one clause on one occasion does not permanently waive that clause.

43. FINAL PROJECT COMPLETION CHECKLIST

The project will be considered completed when:

  • The agreed website pages have been created
  • Included revisions have been completed
  • The Client has provided final approval
  • The final balance has been paid
  • The selected hosting arrangement has been activated
  • The website has been launched or transferred
  • Included handoff materials have been delivered

Minor requests submitted after completion may be handled under the post-launch support period or quoted as additional work.